Delivery Analyst | Data Strategy - Customer Insights - Chief Customer Office

End date

Thursday 08 June 2023

Salary range

£34,767 - £38,630

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Reduced Hours; Hybrid Working

Job description

Delivery Analyst - Data Strategy

Location: Bristol based with flexibility to work from home 2-3 days per week

Salary & Benefits: £34,767.00 - £40,561.00 GBP base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 28 days holiday plus bank holidays.

We also offer flexible working hours, agile working practices and regular home working.

Who are Lloyds Banking Group?

Lloyds Banking Group is the UK’s leading digital bank and biggest mobile bank in the country with nearly 14 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland.

We’re investing £3bn in our future - across platforms, people and data capabilities to truly become the best bank for customers, with unparalleled growth into areas such as Data Science, AI and Robotics. We’re building the bank of the future, and we need your help.

About the team

This role sits in Customer Insights, Chief Customer Office (CCO). We're a group-wide function whose purpose is to deepen relationships and drive customer value through deep understanding, personalised experiences, and engaging communications.

Customer Insights’ mission is to ensure this deep understanding of customers helps drives decisions across LBG. We do this by providing compelling and trusted insights about our customers and the world around us, created by combining internal LBG customer and product data, customer research and external intelligence. We work closely with colleagues across Lloyds Banking Group to drive improved propositions and services to meet our customers’ needs.

The Data Strategy team, and this role, has been created in response to the ever increasing depth and breadth of analytics we to make this happen. The team’s role is across three main areas:

• Understand how we currently use customer data across the team in the Customer Insights ecosystem
• Driving initiatives to improve the quality of how we use this Developing strategic unions with like mind teams around the Group and to drive common goals and opportunities (e.g. Google Cloud Platform migration)
• Centralising the story of our customer understanding (ecosystem) into an engaging toolkit so users of our Insights can better understand behaviours and context

Are you a person wanting the exciting opportunity to join a new team and drive what we stand for and how we create value from day one?

About the role

What will you be doing..

• Supporting a portfolio and backlog of initiatives, focussed on improving Customer Insight’s usage of LBG data to deepen customer understanding
• Coordination of activities between multiple areas to deliver said portfolio. Focus on managing the activities that can be solved by and within Customer Insights and supporting the more strategic initiatives as necessary
• Creative thinking to address opportunities
• Developing relationships with Risk and related areas to create a data governance roadmap for the team
• Supporting our collaboration ethos to ensure we succeed together and not in silos
• Engaging with a network of collaborators from around the Group to build a consensus on shared analytical goals to improve understanding of customers behaviours

About you:

• A great team mate first and foremost who believes trust, diversity and collaboration enables us to succeed together!
• Great organisation, a good planner and resourceful.
• Having understanding of LBG Customer Data and/or Data Policies would be useful, but not a must have
• Keen to get into the technical detail, but also able to apply systems thinking to understand the bigger customer perspective and needs
• Excellent collaboration skills enabling you to successfully work toward a common goal across internal and external teams
• Experience in engaging team members and “telling the story”
• Project or programme management is advantageous

More than anything you'll bring passion, a can do attitude and an open mind to help us develop new ways of doing things, whilst developing your own skills and experience.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're proud of the industry recognition we have received including Stonewall Top 100 Employer, Top 50 Employer for Women and Top 30 Employer for Working Families.

We're an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible!