Summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of 500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK's public services and help families and individuals with targeted financial support.

Customer Compliance Group (CCG) & Customer Compliance Finance & Planning (CCFP)

HMRC's Customer Compliance Group (CCG) is larger than most government department with ,000 colleagues in locations across the UK. It is at the heart of our transformation and is responsible for delivering the department's high-profile and reputation-critical compliance activities. Tax evasion and avoidance, fraud and organised crime are among HMRC's most high-profile issues.

The Customer Compliance Finance & Planning (CCFP) core purpose is to be a Corporate Centre of Excellence and work with our partners to support the Customer Compliance Group in delivering its objectives effectively, efficiently, and safely. We work in a very fast paced but enjoyable environment which provides us with the opportunity to work with different individuals across HMRC all at different grades. Our aim is to inspire our people to be confident in delivery, while also being a fun, supportive team that helps each other deliver our objectives.

Job description

Within CCFP, we have business ownership of key case management systems (supporting our 25,000+ users) business developed applications and compliance business processes covering all tax regimes. Our role is to maintain and continually improve these systems and processes, building strong relationships with our internal and external stakeholders, compliance customers, and IT specialists.

This is an exciting opportunity to join the team within CCFP. Roles available are varied from supporting compliance process and policy as well as business architecture of our IT systems. You will work in a practical and delivery focused way, gaining the necessary knowledge and experience relevant to the role which you will be appointed to.

The ideal candidate for this role will be:

• An energetic self-starter and good team worker
• Excellent analytical skills and sound judgement
• Strong communicator
• Experience of delivering to tight timescales
• A confident and collaborative approach, able to build a strong network of stakeholders
• Well organised with an attention to detail, so that the work you deliver is on time and to a high standard
• Enthusiastic, dynamic and able to work with little supervision
• Determination and creativity to be able to find new solutions if existing ones are no longer producing results.

Responsibilities

• Changes to systems, communications, resolving of both technical and business issues and production of guidance
• Developing effective working relationships and providing high quality communications to a broad range of stakeholders at different levels both inside and outside HMRC
• Providing technical expertise to other areas of the team to support them in their work objectives. This will include articulating complex processes
• Acting as a reference point for others by giving advice and guidance on technical/process matters
• Taking ownership of business issues and requirements, both in relation to systems and process, developing solutions and taking them into solution designs
• Acting as a product owner and working with the Case Management Delivery Group within an Agile project delivery environment.

Please Note: The above is only an outline of the task and responsibilities you may be required to undertake, taking account of the different roles which may be available and the changing nature of business priorities.

Duties may also include staff management. The time spent on management will vary accordingly as the job may have a mixture of management and other responsibilities.

Essential Criteria

You would be expected to have experience in and demonstrate the following skills:

• flexible and adaptable in your approach; with the expectation to take on various roles dependent on business needs and where vacancies arise and responding to the changing needs of the organisation
• eager to learn new skills and build technical knowledge, using strong analytical skills both in relation to IT systems, HMRC tax regimes and policy development
• proactive and resilient; able to work independently and responsible for the day-to-day management of own work.

Desirable criteria

• Degree level qualification

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
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