Portfolio Analyst

Manchester, Liverpool, Newcastle, Telford, Leeds
£41,782 - £44,932 + benefits
15 Aug 2022
29 Aug 2022
Job Type
Contract Type

At Her Majesty's Revenue & Customs (HMRC) we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to improve the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are essential to our success, and we encourage applications from people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK's tax payments and customs authority and is one of the largest organisations in the UK with the biggest digital operation in Government. We have a vital purpose: collecting the money that pays for our public services and help families and individuals with targeted financial support.

To achieve our vision, we must move to a smaller number of IT platforms, ensuring they can support the huge scope and scale of HMRC's work. We have agreed an ambitious programme of investment and transformation to support the delivery of these new strategic objectives.

Highlights include:
  • over 1 billion to deliver new systems and infrastructure for, and support businesses with, the new trading arrangements following the end of the UK's transition period with the European Union
  • continued funding to tackle tax avoidance, evasion, and other forms of non-compliance, which has helped secure and protect over 200 billion of tax revenue since 2010
  • continued funding to support our programme to transform tax administration and deliver sustainable efficiency savings. This will continue the successful rollout and operation of Making Tax Digital, increase the uptake of our digital services, maintain our IT infrastructure, and consolidate our HMRC estate into 13 large, modern regional centres by 2023.

The Team

The Chief Operating Office (COO) is a group within HMRC's Chief Digital & Information Office Group (CDIO) that is passionate about driving performance, consistency, and governance of business management operations.

Project Portfolio Management (PPM) team are the front door for all IT related change in HMRC. We monitor compliance and assurance of the CDIO change governance and assurance frameworks including: -
  • IT Change Governance
  • Capacity oversight of over 4,000 IT staff
  • Portfolio Delivery assurance
  • Uplift Project/Programme and Portfolio Management capability
  • Maintain and evolve Clarity the CDIO Portfolio Management tool to support project delivery
  • Support Business Management across CDIO

We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable.

We have flexible ways of working to help everyone handle their own work/life balance. And we're creating an authentically diverse and inclusive work environment where everyone feels able to bring their whole self to work.

Job description

One of the exciting things about this role are that NO two days are the same!

One day you could be facilitating escalations to board of Directors relating to capacity issues and the next you could be getting to grips with data analysis to support continuous improvement activities.

Working within PPM team you will be responsible for the oversight of CDIO programmes and projects that contribute to the delivery of HMRCs strategic objectives. You will focus primarily on providing insight, information and support that strengthens the IT change governance and enables effective prioritisation decisions to ensure resources are optimised.

Specifically, you will ensure the overall CDIO Portfolio is being delivered in the right way, that appropriate controls, standards, and assurance arrangements are in place and opportunities to improve delivery are identified through insight are implemented.

You will use data to inform your strategies and assess the level of capability across multiple teams encompassing various professions and engagement levels. It will involve ensuring that key stakeholders are managed, and processes and standards align to HMRC requirements


  • Offer input to appropriate HMRC boards, internal committees, and governance structures.
  • Develop and implement an enterprise-wide change governance framework including a comprehensive set of data standards and processes.
  • Operate an appropriate second line of defence, providing control and assurance around data quality and master data in HMRC and ensure that risks are effectively identified, managed and mitigated.
  • Undertake research independently and as part of a wider team, analysing complex or novel business scenarios.
  • Build and manage high quality relationships and uplift capability with key stakeholders to help customers successfully deliver policy and change that make a difference to the UK.
  • Lead, inspire and empower your team by encouraging a culture of continuous improvement, collaboration, and agreement.
  • There may be a need to manage a small team.

Essential Criteria:
  • Confidence in the way you communicate with an ability to engage with colleagues at all levels across teams and organisational boundaries to deliver outcomes.
  • The ability to interpret, analyse and translate data in a simple way to support outcomes.
  • Experience providing business and strategic context to support practical solutions in the change delivery environment.
  • The ability to work effectively as a team, acting efficiently on direction, but also demonstrating proactivity in the ability to suggest innovative ways of working.
  • Excellent interpersonal skills and the ability to deliver outcomes through others.
  • Resilience during busy periods and the ability to cope with ambiguity.

Desirable Criteria:
  • Experience of working in a large-scale Portfolio/Programme/Project environment
  • Be highly organised with the ability to work at pace and run multiple deliverables within timelines
  • Experience of current, new, and emerging technologies such as Office365 and how to apply them in creative and productive ways

Ideal Candidate:

With a collaborative approach and a passion to communicate effectively, you will have a keen eye for detail, be comfortable with accountability and ownership and be confident in your ability to coach, mentor, reflect and be happy to give and receive feedback.

You will be flexible and adaptable, working with a focus on having the Customer at the heart of what you do.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

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