Data Analyst (Strategy)

Data Analyst (Strategy) - Kilmarnock - Salary Dependent on Experience

Are you looking for an opportunity to join a growing business who can offer genuine career development?

Do you have excellent knowledge of SQL and can demonstrate the ability to analyse data to identify Commercial opportunities?

Have you worked in an MI, Resource Planning or Real-Time function within a contact centre environment?

This role will be supporting the business within their Strategy team, translating Data to support business decisions and continuous improvement.

Daily responsibilities:

Develop and maintain Strategy processes across the contact centre operation

Supporting projects, identifying, and quantifying business design and analysis

Support the Modelling team to ensure execution of ideas inline with the contact centre strategies

Continuously review contact strategies and planning capacities to ensure the collaboration between forecasts, strategies and business profitability

You will come with:

Excellent working knowledge of Microsoft BI stack; SQL, SSRS, SSIS

Strong analytical skills

Knowledge of Contact Centre strategies or planning is desirable

Experience of working with large data sets, manipulating, and analysing

Passion for continuous improvement

Strong presentation and interpersonal skills

This role would be suitable for either an experienced Data Analyst or could consider a recent graduate with the technical SQL skills.

Get in touch today with Gemma O'Brien to discuss in more detail