Business Analyst

UK wide
£33,080 - £40,911 + benefits
24 Nov 2021
08 Dec 2021
Contract Type

Locations: Worthing, Newcastle, Edinburgh, Leeds, Manchester, Stratford, Telford, Liverpool, Cardiff, Bristol, Glasgow

Salary: National £33,080 - £35,977, London £37,606 - £40,911

About our organisation

HMRC are designing new systems, products, and processes around our customers to make it as easy as possible for them to communicate with us.

Our IT infrastructure is one of the largest and most dynamic in Europe and we are now one of the most digitally advanced tax authorities in the world.

Chief Digital Information Office runs the IT and Architecture behind tax services which deliver benefits to millions of individual and business customers.

We are building a team of outstanding people who will create and run these new and improved digital services. This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team, but you will also be part of a community that supports each other.

Do you have a passion for Business Analysis?

Do you want to make a difference?

Then come and join us.

Our regional centres

Our new regional centres are high-quality, state-of-the-art buildings that help people to collaborate and work flexibly. They will have high-speed digital infrastructures and up-to-date learning and development facilities.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

Where it fits with your role, you'll have the opportunity to work from home for two days per week, or more where the business agrees.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

The Role

Within CDIO our Business Analysts understand user and business needs. You will work with project /delivery professionals, scrum teams to identify, analyse, model, and test these needs.

You will be an active member of a delivery/scrum team collaborating with all stakeholders throughout the full delivery lifecycle. You will create a common understanding for the intended outcomes, ensuring maximum benefits are delivered.

Leading small to medium sized projects and supporting larger projects, you will manage stakeholder relationships and have a good understanding of their own work. You will advance the business analyst community through sharing best practice and mentor others.

With a systematic, analytical approach to problem solving you will have good interpersonal skills and be confident in dealing with customers/users. You will possess a common understanding of project methodologies and be able to apply appropriate business analysis tools and techniques.

Who are we looking for?

We're looking for forward thinking people with strong interpersonal skills who enjoy working in a fast-paced environment.

The ideal candidate will care about Digital, Data, technology, and the user.

Is this you?


Main Duties

At this level, you will be expected to:

  • Manage stakeholder relationships
  • Work as part of a team or independently when appropriate
  • Have a good understanding of your own work
  • Use Business Analysis tools and techniques to support project and service delivery

Essential Criteria:

  • Experience of Business Analysis
  • Demonstrable knowledge of Analysis tools and techniques

See candidate pack for more detailed information on this exciting opportunity.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Wednesday 8th December 2021


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