Business Analyst

Expiring today

Leeds, Manchester, Southend-on-Sea
Competitive + benefits
19 Nov 2021
01 Dec 2021
Contract Type


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Data Platform Services (DPS) within the Chief Digital and Information Officer group (CDIO) function designs, builds and operates the data foundations for all of HMRC's services at a size and scale larger than most other organisations.

DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers.

Job description

As a Business Analyst you will be responsible for the management of change requests received by the Engagement Team from initial receipt, through the triage and impacting process through to Pre-Delivery.

You will work closely with DPS colleagues including Engagement Support, Engagement Leads, POD leads, Senior Business Analysts, Architects and Service Manager Leads to support the impacting process across DPS and support the communications with our customers.


Key responsibilities include:

  • Ensure Change Requests meet the quality criteria for successful impacting.
  • JIRA Management including visibility of the status of incoming Change Requests.
  • Ensure Change Request triage outcomes are communicated to impactors.
  • Effective facilitation of the triage process
  • Managing DPS mailboxes
  • Clarity Management including updating and managing Clarity Project CR's, Small Changes and Work Requests.
  • Support the Statement Of Work (SOW) commercial processes including monitoring the SOW mailbox and uploading documentation to SharePoint.
  • Monitoring and reporting on internal SLAs.

Essential skills/experience:

As a Business Analyst you will possess the following:

  • Excellent interpersonal skills with the ability to quickly establish trust, credibility, network and build relationships.
  • Excellent team player who is proactive and focused on the team priorities.
  • Be able to extract data and translate into meaningful information for reporting and monitoring.
  • Strong organisational ability, accurately recording information and keeping to SLAs
  • Ability to manage multiple, conflicting priorities and delivering to deadlines
  • The ability to thrive in a fast moving, changing environment.

Desirable skills/experience:

  • Use of Jira and Microsoft Office, specifically Microsoft Excel
  • Knowledge of Clarity or similar resource/project management tools.
  • Experience of leading and facilitating meetings.
  • Experience of reporting to senior level.
  • Working in a Case Management, help desk or impacting Team
  • Working within an Agile IT environment.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Tuesday 30th November 2021

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