Data Analytics Support

Recruiter
Confidential
Location
Leicester
Salary
25000.00 - 30000.00 GBP Annual
Posted
26 Apr 2021
Closes
24 May 2021
Employer Sector
Technology, ICT & Telecoms
Contract Type
Permanent
Hours
Full Time
Travel
None

Data Analytics Support

Leicester

Permanent

GBP25,000 - GBP30,000

Data Analytics Support needed for a superb permanent career opportunity based in Leicester (Remote option Possible for the right person). Must offer experience of supporting Schools, Colleges or Educational establishments.

A chance to join an established and expanding technology business providing specialist software. Start ASAP ideally in May/June 2021.

Due to the ongoing Covid-19 pandemic this employer will conduct interviews by phone / video-call. You will also be able to work from home until lockdown restrictions are lifted.

Key skills, experience + duties will include:

Providing remote IT technical support for customers on specialist Data Analytics software.

Must have past experience of providing IT support for Schools, Colleges, Academies or Educational establishments.

Diagnosing, trouble-shooting and resolving IT incidents + managing customer expectations to agreed SLAs / KPIs.

Investigating customer incidents + escalating where necessary to 3rd line and third party suppliers.

Key Tasks: installing software, user training, on-boarding customers, data management + documenting reported issues.

Soft Skills: approachable, positive, collaborative, analytical, problem-solver, attention to detail, organised, initiative + able to prioritise.

Experience with one of the following would is highly desirable: Data Analytics, BI tools, PowerBI, Data Visualization, CRM Dashboards, Qlik, SSAS, ETL, Rapid Miner, Talend, Pentaho, Hadoop, Knime, Domo + SQL Server Databases