Data Analytics Support

Recruiter
Confidential
Location
Leicester
Salary
20000.00 - 25000.00 GBP Annual + DOE) + Benefits
Posted
26 Jan 2021
Closes
23 Feb 2021
Job Type
Analytics
Employer Sector
Technology, ICT & Telecoms
Contract Type
Permanent
Hours
Full Time
Travel
None
Data Analytics Support

Leicester

Permanent

GBP25,000 (DOE)

Data Analytics Support Analyst needed for a superb permanent career opportunity based in Leicester. Providing 2/3rd line tech support for Data Analytics software.

A chance to join an established and expanding technology business providing software into the Educational sector. Start ASAP ideally in Feb/March 2021.

Due to the ongoing Covid-19 pandemic this employer will conduct interviews by phone / video-call. You will also be able to work from home until lockdown restrictions are lifted.

Key skills, experience + duties will include:

Providing remote 2/3rd line technical support to customers on Data Analytics software products.

PowerBI data analytics expertise is strongly preferred, or similar BI tools (-eg- Tableau, Qlik Sense, QlikView, Cassandra, SSAS, ETL, Rapid Miner, Talend, Pentaho, Hadoop, Knime, Data Wrapper, Domo, etc).

Experience of supporting Schools, Colleges, Academies and Educational establishments is strongly preferred.

Diagnosing, trouble-shooting and resolving IT incidents + managing customer expectations to agreed SLAs / KPIs.

Investigating customer incidents + escalating where necessary to 3rd line and third party suppliers.

Key Tasks: installing software, user training, on-boarding customers, data management + documenting reported issues.

The Person: analytical, problem-solving, attention to detail, organised, prioritization, collaborative, positive, calm + professional.

Advantageous Skills: (url removed), CRM software, data analytics, data visualization, data integrity, dashboards + SQL Server databases